PRIVACY POLICY
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you browse or purchase anything from our site as part of the buying and selling process, we collect your personal information that you provide us such as your name, address, email address, phone number, certifications, and or accreditations.
When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our site, new products, services, and other updates.
We may use your personal data for the purposes set out below:
- Process and confirm for our goods and services
- Access to the content on our Site and respond to your inquiries and requests for information and services
- Administer and disclose the winner of contests and event competitions conducted by us or on our behalf
- Provide you with a better and more personalized level of service by understanding how our products, services, and preferences impact you so that we may display customized content to you on our Site
- Conduct market analysis and research, customer satisfaction and quality assurance surveys to improve our services
- Administer and provide benefits and services to you and verify and validate your ability to access and use certain products and services
- Provide for the safety and security of members and guests.
To comply with legal obligations to which we are subjected to:
- Meet legal and regulatory requirements and administer general record keeping.
Use of information based on your consent:
- Facilitate direct marketing, promotional and customer management purposes, including sending you promotional communications (including without limitation emails and push notifications) or special offers if you have consented to receive the same.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, below are our contact details:
Phone - +33 (0) 1 80 06 58 30
Skype - worldchefs_skype
Click here to send us an email or click here to fill out an online form to contact us
SECTION 3 – DISCLOSURES
We may share your personal data:
- If we are required by law, courts, Government or regulatory bodies to do so or if you violate our Terms of Service
- Between and among Worldchefs Ltd and a number of our affiliates on a need to know basis as are relevant for the above purposes and to facilitate the operation of our business
- With third-party payment processors, payment service providers, IT and marketing support service providers and other consultants, vendors and service providers who need access to such information to carry out work or provide services on our behalf or who help us to provide the Site to you
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Worldchefs, our affiliates or others
- In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company, or any change of management
- With our advisors, which includes our accountants, auditors, lawyers, other professional advisors and business contacts for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations
- With any other party at your consent or at your direction
Retention of Personal Data
To the extent required by law, we take reasonable steps to remove and delete personal data in a secure manner when we no longer need it for the purposes for which it was collected (as set out in this Privacy Policy) and retention is no longer necessary for legal or business purposes. In any event, we do not retain your personal data for longer than six (6) years, subject to local laws and regulations.
SECTION 4 – DATA SERVER
Your data is stored through Worldchefs data storage, databases, and the general Worldchefs application. Go Daddy is our third-party service provider. They store your data on a secure server behind a firewall.
Payment:
Is done through Stripe. As a third party that we use the service of we are not responsible
for the issues that might occur with its use. You can find Stripe Service Agreement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
We carefully selected our service providers which comply with GDPR. Links:
https://www.cityandguilds.com/help/privacy-statement https://stripe.com/en-hk/privacy https://stripe.com/en-hk/guides/general-data-protection-regulation#the-gdpr-can- apply-to-organizations-located-outside-the-eu
SECTION 6 - SECURITY
To protect your personal information, we take serious precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
The credit card information is given to Stripe when a payment is made. Your security is dependent on them. Read more about the Security of Stripe here.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Except where required by local laws, we do not knowingly collect personal data from minors. If you are a minor, you may only use our Site and services with the permission of your parent or guardian.
If you are in the EU, our online services are not directed at children under the age of 13. If you believe we have collected information about a child under the age of 13, please contact us so that we may take appropriate steps to delete such information. If you are at least 13 but under the age of 16, please get the consent of your parent or legal guardian before giving us any personal data about yourself.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 9 - REMOVAL OF DATA
You are entitled to request us to erase any personal data we hold about you under EU General Data Protection Regulation (GDPR).
We will do our best to respond promptly and in any event within one month of the following:
- Our receipt of your written request; or
- Our receipt of any further information we may ask you to provide to enable us to comply with your request, whichever happens, to be later.
Our receipt of any further information we may ask you to provide to enable us to comply with your request, whichever happens to be later. Click here to view the Removal of Data Form.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer via email or by contact us by filling out an online form.
REFUND POLICY
You have the right to withdraw and get a refund of your purchase within 14 days, without giving any reasons. The withdrawal period is counted from the day the payment was made successfully. The refund will be done via the same payment method that you used during the payment. You will receive your refund in the same currency which you used during the payment. Currency exchange rates applicable at the time of the refund will be applied. In case of any discrepancies, the latest European Union consumer laws are applicable.
COOKIES POLICY
This policy ("Cookies Policy") is issued by WORLDCHEFS Ltd. (referred to as "us", "we", "our"). This
Cookies Policy applies to our use of cookies in connection with our website www.worldchefs.org (collectively "Site").
By continuing to use our Site, you are agreeing to our use of cookies in the manner set out in this
Cookies Policy.
If you not wish to accept cookies in respect of your use of this Site, you should stop using the Site, or
turn off your cookies but this may affect the functionality of the Site.
1. WHAT THIS COOKIE POLICY COVERS
This Cookies Policy sets out:
- What is a cookie?
- Overview of the different types of cookies we use
- What to do if you don’t agree with the use of the cookies
- Additional information about cookies.
2. WHAT IS A COOKIE?
After you enter a Site, the Site will make use of "cookies". Cookies are small text files containing small
amounts of information which are downloaded and may be stored on any of your internet enabled devices e.g.
your computer, smartphone or tablet - like a memory for a web page. This Cookies Policy provides you with
information about the cookies we use and why. Our Privacy Policy sets out full details of the other
information we may collect and how we may use your personal data. If you do not wish to accept cookies in
connection with your use of this Site, you should stop using it or turn off your cookies but this may affect
the functionality of the Site.
3. COOKIES USED ON THE SITE
We use the following first party cookies:
a) Necessary cookies
Necessary cookies are critical as they help you navigate the Site, provide basic functionality and helps
support security. These cookies are necessary for our Site to operate properly, so if you block these
cookies we cannot guarantee your use or the security of our Site during your visit.
b) Functional cookies
Functional cookies are used to help provide the best user experience. For instance, saving products or
reservations in your shopping cart so that you can complete at a later date. These cookies could also
recognize if a Site user has already signed up for something or if the user is seeing a certain page for the
first time.
c) Performance cookies
Performance cookies help us to understand our visitors interests and their usage of the Site. This allows
us to continuously improve the Site to provide you the best user experience. These cookies are also used to
measure the effectiveness of our advertising. Some performance cookies are managed by third parties, and you
may refer to the third parties' own website privacy notifications for further information.
d) Advertising cookies
Advertising cookies will help remember your preferences about your visit to the Site. These cookies help
provide advertisements about our products and services relevant to you and your interests on other online
platforms, where available. These cookies are also used to limit the number of times you see an
advertisement as well as help measure the effectiveness of advertisements.
More specifically, we may use the following cookies on our Site:
Performance Cookies
- Google Analytics stored by Google for 1 day to 2 years, depending on the cookies – We use Google
Analytics including session cookies to help analyse which pages on our website visitors viewed. When you
visit our website, your web browser automatically sends certain information to Google. For further
information on how Google uses your data, please refer to https://www.google.com/intl/en/policies/privacy/partners/.
To opt-out, please click: here.
- Session cookies enable the website you are visiting to keep track of your movement from page to page so
you don't get asked for the same information you've already given to the site. Cookies allow you to
proceed through many pages of a site quickly and easily without having to authenticate or reprocess each
new area you visit.
- Ad server Cookies are used by third party software for advertising to display different marketing banners
and contents. We use this for the users who visited the marketing page from Worldchefs.
4. CONTROL YOUR COOKIE SETTINGS
We will store a cookie on your computer or device to remember this setting for next time. You can change
your browser settings so that you receive a warning before certain cookies are stored. You can also adjust
your settings so that your browser refuses most of our cookies or only certain cookies from third parties.
The following links may assist you in managing your cookies settings, or you can use the 'Help' option in
your internet browser for more details.
5. OTHER INFORMATION
The following link contains further information about cookies:
6. CONTACT US
If you have any questions about the cookies used on our website, please contact us by sending an email
